How to place an order
Ordering options:
- Online (select the necessary products by adding them to the cart, fill out the form, choose delivery and payment method and pay)
- Call the phone number specified on the website, including the one on the "Contacts" page and place an order with the help of our specialist
- Write in the chat box or send email to info@termoprotekt.pl and place an order with the help of our specialist
Free delivery within the Republic of Poland.
* if you select "Pay on delivery", the delivery service may charge additional fees for money transfer
Payment method
You can choose a convenient payment method for you when placing an order.
1. Traditional bank transfer
You can pay for your purchases using a traditional bank transfer. After placing an order, our manager will send an invoice with payment details to your e-mail address.
Important! Orders paid by traditional bank transfer are shipped after funds were credited to our bank account (usually takes 1-2 business days).
2. Payment by credit / debit card (Visa, Mastercard)
For your convenience and safety, it is possible to pay for your order online using the payment platform https://poland.payu.com/ (electronic transfers, payment by debit and credit cards). Payments made in this way are displayed on our account within a few minutes after the correct payment operation, so we can quickly start preparing your order for shipment.
The debit and credit card payments available within the platform are safe and fast. The information required to authorize a transaction through the PayU platform is not disclosed to third parties, which guarantees its safety.
3. Cash on delivery
Orders are picked up at the office at ul. Krakowska 19-23, lok 9, 50-424, Wrocław and should be paid in cash.
Shipments can be picked up from our warehouse at (Spółdzielcza 9, Kobierzyce, 55-040).
Taking into consideration the distance between the office and the warehouse, please coordinate your arrival with the manager in advance.
Delivery
Select a delivery method when placing an order.
Delivery within the Republic of Poland is free of charge. The average delivery time within the Republic of Poland is 1-2 business days after the shipment is handed over to the cargo company.
To calculate the cost and delivery terms, when sending an order to other countries, please contact us by phone +48 531 823 034 (the cost of calls depend on the tariff plan of your phone provider).
After your order has been shipped you can check its status with your individual tracking ID. This allows you to track the status of your package and check where the package is, as well as coordinate the delivery time with the company and courier.
In case of any problems with the delivery, we ask you to immediately contact us by phone +48 531 823 034 (the cost of calls depend on the tariff plan of your phone provider)
Delivery methods:
1. Pickup from our warehouse at (Spółdzielcza 9, Kobierzyce, 55-040).
This option is convenient for those customers who want to see the products before buying, for those who have their own vehicles and are located in this region. For fast and high-quality service, as well as due to the fact that our office and warehouse are located at a sufficiently large distance from each other, please coordinate your arrival with the manager in advance.
2. Express delivery.
The quality of customer service is very important to us, that is why we make sure that the products purchased from our company are quickly delivered.
Inventum Poland cooperates with large companies such as DPD and Poczta Polska. These companies have a branch network throughout the country, which allows you to receive an order quickly.
For this type of delivery, you must specify your details in the appropriate fields when placing an order.
Please, pay attention. You must check the condition of the packages in the presence of the forwarding agent! If the condition of the packaging raises any doubts about its integrity, please draw up a protocol with a courier service representative and inform us about it. This will speed up the process of claim handling by the cargo company.
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